OBSERVATION + ASSESSMENT
Ready to see your workplace through new eyes?
The Challenge
"You want to learn, You want to grow, You want to create something new, but you’re not sure what questions to ask or what you should be looking at differently."
Traditional workplace assessment methods fall short in today's dynamic work environment:
→ Sensor Limitations: Technology costs, privacy concerns, and binary data that misses the human story
→ Low-Fidelity Observation: Clipboard studies provide surface-level insights without context
→ Static Metrics: Attendance and utilization don't capture effectiveness or experience quality
→ Lost Nuance: Team-by-team differences and work rhythms get overlooked
The Workshape Solution
Our unique and highly effective process combines informed observation with contextual analysis. We don't just count bodies in seats - we understand the contextual story behind the space.
What Makes Us Different
Our Method: Workshape Informed Observation
→ Holistic business context understanding
→ Team-specific work patterns analysis
→ Communication flow assessment
→ Outcomes-focused evaluation
Status Quo Method 1: Basic Human Observation
→ Low-fidelity clipboard studies
→ Temp workers doing repetitive rounds
→ Surface-level yes/no data
→ Declining accuracy over time
Status Quo Method 2: Sensors
→ High CapEx/OpEx costs
→ Employee privacy concerns
→ Technology approval hurdles
→ Binary data: occupied/vacant
Our Comprehensive Process (Example)
Phase 1: Context & Discovery
→ In-depth business objective conversations
→ Team leader and individual stakeholder interviews
→ Understanding desired outcomes and success metrics
→ Mapping organizational dynamics and communication flows
Phase 2: Informed Observation
→ Strategic space utilization analysis
→ Team rhythm and work pattern documentation
→ Communication effectiveness assessment
→ Output and productivity correlation study
Phase 3: Assessment & Hypothesis
→ Pattern analysis and insight development
→ Problem identification and root cause analysis
→ Solution hypothesis generation
→ Stakeholder feedback integration
Phase 4: Guidance & Implementation
→ Actionable recommendations delivery
→ Implementation roadmap development
→ Success metrics establishment
→ Leadership communication strategy
What We Actually Observe
Physical Space Reality
→ How spaces are truly being used vs. intended use
→ Traffic patterns and collaboration hotspots
→ Technology utilization and pain points
→ Environmental factors affecting performance
Team Dynamics
→ Individual work rhythms and preferences
→ Collaboration patterns and effectiveness
→ Leadership communication styles
→ Cross-functional interaction quality
Organizational Systems
→ Policy communication and understanding
→ Expectation alignment across levels
→ Resource allocation effectiveness
→ Cultural norms vs. stated values
Business Outcomes
→ Productivity correlation with space usage
→ Employee satisfaction and engagement
→ Innovation and creativity indicators
→ Retention and attraction impact
Deliverables & Outcomes
Insights
→ Current state assessment with contextual understanding
→ Gap analysis between intention and reality
→ Priority problem identification
→ Quick-win opportunity spotting
Strategic Recommendations
→ Tailored solution pathways (communication, layout, technology, operations)
→ Implementation sequencing and resource requirements
→ Risk mitigation strategies
→ Success measurement frameworks
Leadership Confidence
→ Insight backed decision making capability
→ Clear direction for next steps
→ Stakeholder alignment tools
→ Executive communication materials
Benchmarking That Actually Works
The Problem with Traditional Benchmarking "Services are very different from one company to the next... there is no longer apples to apples."
Our Approach
→ Custom Standards: Help create your own benchmarks aligned with your business objectives
→ Outcome-Focused: Measure against your North Star, not just peer metrics
→ Experience Quality: Compare employee satisfaction and engagement, not just costs
→ Contextual Analysis: Account for different policies, services, and work models
Implementation Support
We Don't Just Observe - We Guide
Assessment: What's happening now and why
Direction: What needs to change and how
Implementation: Support for bringing changes to reality
Measurement: Success metrics and progress tracking
Storytelling: Communication strategies for stakeholder buy-in
Perfect For Organizations That:
Want to understand why their workplace isn't working as intended
Need data-driven insights to support workplace investments
Seek to move beyond attendance metrics to experience quality
Want to benchmark meaningfully against business outcomes
Need objective third-party assessment of their workplace strategy
What You Get
Lightweight Engagement
Quick information gathering session
Immersive workplace observation
Direct, location-based insights delivery
Actionable recommendations with implementation guidance
Powerful Insights
Holistic assessment of what you deliver AND how you deliver it
Understanding of gaps between intention and reality
Clear pathway to improved workplace effectiveness
Confidence to make informed decisions
The Bottom Line
"We want to be a source of insight and guidance that you can use to speak to leadership with more confidence to be able to say, 'I now know what we need to do.'"
Move beyond surface-level metrics to understand the true effectiveness of your workplace experience. Our informed observation process reveals not just what's happening, but why it's happening and what to do about it.
Ready to see your workplace through new eyes?
Contact us for an observation and assessment that goes beyond the data to deliver real understanding and actionable direction.